1. Who we are

Intelligent Energy Solutions LLC, Tax ID 445839816, registered at Georgia, Batumi, St. Andria Pirveltsodebuli Highway N58, Apartment N605, Block III. Contact: support@hooshi.tech or in-app Support.

2. Data we collect

We collect only what we need to run the Service:

• Account data — your email address and authentication tokens.
• Subscription and billing status — plan, trial and renewal state. Payment card details are collected and processed by our payment provider (Paddle) and are never received or stored by Hooshi.
• Dictation audio — the short audio you dictate, processed transiently to produce text (see §4).
• Transcribed and translated text — the recognised text returned to your device.
• Personal dictionary — words and pronunciations you choose to save to improve recognition.
• Usage metrics — aggregate counters such as dictation counts, minutes and character counts attributed to your account.
• Support messages — the content of tickets you send us.
• Technical and log data — limited logs (for example timestamps, error and rate-limit data, coarse IP) needed for security and reliability.
• Device permissions — microphone, accessibility and input-monitoring permissions are granted by you at the operating-system level so the app can hear you and type for you; we do not use them for any other purpose.

3. How and why we use data (legal bases)

We process personal data to: provide speech-to-text, optional text polish and translation, and text insertion (to perform our contract with you); operate accounts, subscriptions and support (contract); keep the Service secure, prevent abuse and enforce limits (our legitimate interests and legal obligations); and comply with law. Where required, we rely on your consent, which you can withdraw at any time.

4. Voice and text data

Dictation audio is processed transiently for transcription and is not retained for long-term storage. Recognised text is returned to your device and is not stored server-side beyond what is technically necessary to complete the request. When you use translation, the text is processed to produce the translated result and handled the same way. We do not use your dictation audio or text to train foundational models for unrelated purposes.

5. Payments

Purchases are handled by Paddle.com Market Ltd (“Paddle”), our Merchant of Record. Paddle collects and processes your payment and billing information under its own privacy notice (paddle.com) and shares with us only what we need to manage your subscription (such as plan and status). Hooshi never receives your full card details.

6. Sharing and subprocessors

We do not sell your personal data. We share it only with vetted service providers who process it on our behalf under contract, listed on our Subprocessors page (payments, hosting, speech/text inference, backups and account services), and where required by law or to protect rights and safety.

7. International transfers

Where personal data is transferred outside your region (for example the EEA or UK), we rely on an adequacy decision or the EU Standard Contractual Clauses (and the UK Addendum) with appropriate supplementary measures.

8. Retention

We keep account and subscription data for as long as your account is active and as needed for legal, tax and security purposes, after which it is deleted or anonymised. Dictation audio is not retained after transcription. You can ask us to delete your account data as described below.

9. Security

We use encryption in transit (HTTPS/TLS), token-based authentication with server-side entitlement checks, per-token and per-IP rate limiting, least-privilege hardened services, encrypted off-site backups of the account database and access limited to named operators. No method of transmission or storage is completely secure, but we work to protect your data.

10. Your rights

Subject to applicable law (including the GDPR and UK GDPR), you may request access to, correction, deletion, restriction or portability of your personal data, and object to certain processing. You can also withdraw consent and, for EEA/UK users, lodge a complaint with your local data-protection authority. To exercise your rights, contact support@hooshi.tech. We respond within the timeframes required by law.

11. Children

The Service is not directed to children under 16 (or the age of digital consent in your country) and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.

12. Website and cookies

Our website uses only the storage strictly necessary to run the site and remember your language and session; we do not use advertising trackers. Checkout pages are operated by Paddle and use the cookies described in Paddle’s notice.

13. Changes

We may update this Policy. Material changes will be signalled by updating the “Last updated” date and, where appropriate, by in-app notice. Continued use after an update constitutes acceptance.

14. Contact

Questions or requests: support@hooshi.tech, in-app Support, or by post to the registered address above.