HooshiSubscriptions to Hooshi are sold and billed by Paddle.com Market Ltd (“Paddle”), our Merchant of Record, so refunds are issued through Paddle. This policy explains when you can get a refund and how to request one. It does not limit any mandatory consumer rights you have under applicable law.
1. Try before you pay
Every new user can use the 7-day free demo before any charge. We encourage you to confirm that Hooshi works for you during the demo — for example that your microphone, accessibility permissions and dictation work in the apps you use.
2. 14-day money-back guarantee
If you are charged for a new subscription and are not satisfied, contact us within 14 days of that charge and we will refund it in full. This applies to your first paid purchase of a monthly or annual plan.
3. Renewals
Renewal charges are reviewed individually. If a renewal was charged unexpectedly (for example you intended to cancel), contact us promptly — typically within 14 days of the renewal — and we will help, which may include a full or pro-rated refund at our reasonable discretion. To avoid renewal charges, cancel before the renewal date from your account or the link in your Paddle email; cancellation stops future renewals and your access continues until the end of the paid period.
4. What we may not refund
We may decline refunds where there is evidence of abuse of this policy (for example repeated refund-and-repurchase) or fraud. Outside the cases above, requests are still reviewed individually and in good faith.
5. Statutory right of withdrawal (EU/UK)
If you are a consumer in the EU or UK, you may have a statutory 14-day right of withdrawal for the initial purchase. Because Hooshi is a digital service supplied immediately, this right may end once supply has begun with your consent; where it applies, our 14-day guarantee above meets or exceeds it. Your statutory rights are not affected by this policy.
6. How to request a refund
Email support@hooshi.tech or use in-app Support, and include the email on your account, the payment date and a short reason. You can also request a refund directly from the receipt Paddle sent you.
7. How refunds are issued
Approved refunds are processed by Paddle to your original payment method. Timing depends on your bank or card provider and is usually a few business days after approval. Any applicable taxes collected at purchase are refunded together with the payment.
8. Chargebacks
If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Filing a chargeback without contacting us may result in suspension of the account pending resolution.
9. Contact
support@hooshi.tech · in-app Support · Intelligent Energy Solutions LLC, Batumi, Georgia.